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Terms of sale and delivery for the sale of tickets for sailing trips

Below you will find useful information in connection with the use of online booking. You can read about how we process your entered information, how you receive your receipt in connection with a purchase and much more.


All prices stated in online booking system are, like everywhere else on the website, stated in Danish kroner, if any. including 25% Danish VAT (tickets and ship rental are, however, a VAT-free service) and all taxes unless otherwise stated and clearly stated in the situation in question.

Payment is made by using one of the approved payment cards / credit cards in online booking, including Visa and Mastercard. There is a fee for trading that takes place through online booking. The amount is stated on the payment page when choosing a credit card.

Information about trading on the Internet

You can safely shop online through our online booking system. As a consumer, you are basically protected in relation to any misuse of your credit card online, therefore there is no deductible for misuse of your payment card via the Internet. You can read more about how you, as a consumer, should relate to payments online at the following websites:,

Booking and delivery

When booking and paying for a departure, you will be presented with an order confirmation from, in which the accounts for your purchase appear. The confirmation can be printed out from the website after the booking has been completed, and will also be sent via e-mail immediately after the purchase, if the correct e-mail address is provided by the buyer. You will also have the opportunity to print your ticket via the website. it is enough to bring booking no.

Delivery of the ordered product takes place on arrival at the ship on the sailing day. Meeting time is no later than 15 minutes before the announced departure. In case of no-show or late arrival, the price of the trip will not be refunded.


In the event that a voyage is delayed or canceled due to storms, operational disruptions or other, you will be informed by email and you will have the opportunity to choose another departure. If you do not want, or do not have the opportunity to choose another departure, the amount you paid for the voyage will be refunded instead.

Right of withdrawal and refund for tickets

You have the option to cancel your booking of tickets on the following terms:

If canceled more than 14 days before sailing, the full amount will be refunded.

If you cancel less than 14 days before sailing, you will lose the entire amount paid, but there will usually be the option of rebooking for another departure.

We make reservations for sold-out departures, printing errors, spelling errors, delivery changes from our suppliers as well as delays or cancellations that we can not control.

Registration of information registers your name, your address, your e-mail and other information submitted in connection with the purchase in its customer directory. The information is not passed on, but retains the registration for 5 years. We do not send unsolicited emails based on this information.

When paying by credit card, the registration is done via a secure server, where the information is encrypted before it is sent over the Internet.

Complaint processing
If for any reason you do not receive your order confirmation and you have not received an error message from the system, then you can contact us at the address, email or telephone number below.

Complaints about the booking process, the booking itself or the product (the sailing trip) must be made within a reasonable time after you have discovered the error or should have discovered the error by regular review of your order confirmation. You can complain in writing or orally. One year after receipt of the goods (the sailing trip), the right to complain ceases in accordance with the Purchase Act §83, paragraph. 1, unless otherwise agreed.

When receives your complaint, it will be processed as soon as possible. Then we will decide whether the product should be refunded, exchanged or whether a price reduction should be given.

General information about
The legal owner is:
Saga Charter V / Jegvan Åkerstrøm
Stokholmvej 20, 7830 Vinderup, Denmark
CVR number: 21684694
Year of establishment: 1999

Phone: 50519242
Web address: - All rights reserved 2022